Privacy Policy

1. Introduction

SYNERGY respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website: www.synergy.capetown, in compliance with the Protection of Personal Information Act, 2013 (POPIA) and applicable South African laws.
By using our website, you agree to the terms of this Privacy Policy.
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2. Information We Collect

As a licensed compounding pharmacy operating strictly under prescription, we collect and process personal information limited to what is necessary to fulfil our legal and professional obligations. This includes:

- Authorised Prescriber Information:
Name, professional registration number (e.g., HPCSA, SAPC), practice details, contact information, and any relevant prescribing documentation required to validate and dispense compounded medications.
- Pharmacist Information:
Name, registration details, pharmacy practice number, contact information, and professional correspondence related to prescriptions or clinical collaboration.
- Prescription Details:
Patient initials or unique identifiers (where applicable), prescribed formulations, dosage, and any clinical instructions necessary to ensure safe and appropriate compounding. Patient names or identifying details are only processed when legally required and with appropriate safeguards.
- Communication Records:
‍Email correspondence, prescription requests, consultation notes, or other interactions necessary for service provision and compliance.
- Payment Information:
Limited payment details for processing transactions via secure third-party payment processors (we do not store full credit card details).
- Website Usage Information:
IP address, browser type, pages visited, time spent on the site, and other analytical data.

We collect this information directly from authorised prescribers or pharmacists and do not engage with the general public. All data is handled in accordance with the Protection of Personal Information Act (POPIA) and relevant healthcare regulations.
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3. How We Use Your Information

We may use the collected information to:
- Provide our pharmacy services, including custom compounding and consultation.
- Process and deliver prescriptions and other orders.
- Communicate with you regarding your orders.
- Improve our website and services.
- Comply with legal obligations, including those set by the South African Pharmacy Council (SAPC) and POPIA.
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4. Disclosure of Information

We do not sell or rent your personal information.

We may share your information with:
- Authorised Service Providers:
We may share your personal information with third-party vendors, contractors, or service providers who help us deliver our services, maintain our systems, or perform business-related functions (e.g., delivery companies, payment gateways) - only to the extent necessary and under strict confidentiality agreements.
- Regulatory or Legal Authorities:
Where required by law, we may disclose your information to regulatory bodies, law enforcement agencies, or other government authorities in compliance with legal obligations.
- Analytics and Performance Tools:
We may use third-party tools to help us measure website traffic or improve user experience. These providers are contractually bound to process data in accordance with POPIA requirements.
- Business Transfers or Transactions:
In the event of a merger, sale, or transfer of business assets, your personal information may be shared as part of that process, with appropriate safeguards.
- With Your Consent:
In any other circumstances not listed above, we will only share your information if you have given us clear and informed consent.

We take all reasonable steps to ensure that any third party receiving your personal information treats it with the same level of protection required under POPIA.
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5. Data Security

We implement appropriate technical and organizational measures to safeguard your personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. However, no system is completely secure, and we cannot guarantee absolute data security.
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6. Your Rights Under POPIA

You have the right to:
- Access your personal information.
- Correct or update your personal data.
- Object to processing of your data.
- Request deletion of your data (subject to legal and regulatory retention requirements).
- Lodge a complaint with the Information Regulator (https://www.justice.gov.za/inforeg/).

To exercise any of these rights, please contact us using the details below.
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7. Cookies and Tracking

Our website uses cookies and similar technologies to enhance user experience and track usage data. You can control the use of cookies through your browser settings.
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8. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of such third-party sites. We encourage you to read their privacy policies before providing any information.
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9. Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with the updated date. We encourage you to review it regularly.
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10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
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SYNERGY CORNERSTONE Y62517
Unit 28, The Cornerstone,
Brackengate Business Park,
Brackenfell, 7560.

Email: info@synergy.capetown
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